The pool area was a refreshing escape after a long day.

The air conditioner was leaking water, making the carpet wet and uncomfortable.

great staff but room could use updating

The front desk staff provided excellent service. They made me feel welcome and comfortable during my short stay.

The room felt a bit outdated, which detracted from the overall experience.

It was just an ideal choice for a little getaway in West Springfield with reasonable price. The staff were very nice and helpful. Be aware of potential room issues and ask for a quiet room if you need one.

Strongly recommend for a weekend getaway

Clean room, attentive staff, with the added benefit of a fitness centre and complimentary breakfast options that made my stay enjoyable.

The location offered plenty of dining options and the staff was friendly and accommodating, which made a positive difference. However, the outdated room furnishings and cleanliness left something to be desired, particularly the carpets, which felt dirty. Overall, it was satisfactory for a short stay.

Exceptional Stay with Great Local Eats!

I thoroughly enjoyed my stay! The staff was incredibly helpful, and their restaurant recommendations led me to a fantastic local diner that hit the spot. The clean room offered a comfortable retreat, and the atmosphere was perfect for relaxation after a busy day. Definitely worth a visit!

The Hampton Inn provided a clean and welcoming environment, with a friendly staff that made check-in seamless. The room was well-equipped, featuring a comfortable king bed and a variety of useful amenities. Breakfast offerings included fresh items and a well-organized dining area that contributed to a pleasant start to the day.

The hotel is in need of some renovations, particularly in maintaining the hallways and common areas.

I truly appreciated the clean and welcoming atmosphere throughout the Hampton Inn West Springfield. The friendly staff were particularly helpful and attentive, making my stay comfortable and enjoyable. The variety at breakfast was also a delightful treat.

Better accessibility for seniors in the bathrooms.

Checked into the Executive King Room Sofa Bed Non-Smoking and noticed it's pretty clean and comfortable. The staff members were super friendly from the get-go. I really enjoyed the variety of breakfast options. the scrambled eggs and fresh fruit were excellent. However, the bathroom accessibility needed improvement. it wasn't as spacious for a wheelchair as I expected. Also, the hallway could use some renovations. The amenities were nice, especially having a washer and dryer on-site, but the common areas felt a bit dated. Overall, happy with my stay, but there's room for some updates.

Cozy, Cozy, Cozy

The room was super cozy, with a bed you just sink into and soft pillows that felt like clouds. I especially loved the really good beauty products-so refreshing to find high-quality items that aren't from overseas! The breakfast spread had a good variety

do recommend 😊💕

And don't even get me started on the location—plenty of killer dinner spots nearby like LongHorn Steakhouse and Olive Garden. Plus, the check-in was smooth as butter!

Now, on the flip side, can we talk about the breakfast potatoes? Soggy like a rainy day! And where's my complimentary bottled water, huh? A little effort here would take it up a notch.

I had an emergency overnight stay and was pleasantly surprised by how quickly the staff accommodated me. They checked me in within minutes and made sure I was comfortable. The front desk staff was friendly and helpful, and I appreciated the little gesture of a free soda to perk me up in the morning. Overall, it was a convenient stop during a hectic time.

Checking in was a breeze, and I loved the later checkout option. The staff were friendly and accommodating, especially the night reception who made me feel welcome after my unexpected stay. However, the mattress had noticeable stains and the room had maintenance issues like a missing drawer. The morning staff’s approach left something to be desired as they were overly insistent on an early checkout, disrupting my packing.

Staff was great but my room had a strong odor.